Arai Kor Mai Roo

1.0 Introduction: The name of this governing is Arab Link Travel. This partnership has the wealthiness of experience to assist and come the best and most in force(p) travel arrangements. This company set(p) in Kuala Lumpur at Jalan Cheras (head quarter) and with intermit located in Kuala Lumpur city nerve center. It provides a pack of go to guests such as domestic&International Ticketing and Tours, World lend hotel Reservation and Travel damages and son on. The company missionary station is to provide top-hole products and services to meet our customers satisfaction. This play along completed for the past of tetrad years a lot of customers tote up from marrow East and especi ally from disconnection Countries to visit Malaysia. close to of these customers always visit the Kuala Lumpur City Center assort. The differentiate spotlight in KLCC is located in the elegant strategic view where a lot of tourists available in there. The sales good drive of the company increases during the summer snip from June to September. During the summer time, the KLCC branch get off receives a lot of customers hotel substitute orders where the staffs in the power run away to avow the customers qualification. The problem in this company occurs when the KLCC branch spot has to pay the totally sellers to confirm the customers hotel booking.

The company policy is the KLCC branch office has to send the customers hotel reservation capital to the accounting department in headquarter every time and the salary should be made through the accounting department to the all told sellers. This policy causes a termination to the company, where the accounting department in headquarter some time does non make the payment to the social unit sellers on time. This is caused the cancellation of the hotels rooms reservation of the customers. According to sales mainsheet of the company, for the past two years, 40% of the customers hotel reservations orders have been canceled due to this problem. subsequently in this report, the problem of the company will be clearly...

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